FAQ

Jewelry & Materials

Q: Are your emeralds natural?
A: Yes! All our emeralds are natural and ethically sourced from Colombia. Each stone is carefully selected for its quality, color, and character, so your piece is truly one-of-a-kind.

Q: Do you offer diamonds and other gemstones?
A: Absolutely. We work with fine diamonds, emeralds, and select colored gemstones, all crafted into jewelry designed to last a lifetime.

Q: Are your pieces hallmarked?
A: Yes. All our jewelry is made in 14k or 18k gold and hallmarked for authenticity.

Custom Design & Repairs

Q: Can I design a custom engagement ring or jewelry piece?
A: Yes! We guide you from concept to finished piece, creating jewelry that’s as unique as the story it celebrates. Every step is handled with care and craftsmanship.

Q: Do you offer jewelry repairs?
A: We do. From simple fixes to heirloom-level restoration, our expert repair services ensure your jewelry is cared for as if it were our own.

Orders, Shipping & Returns

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping, fully insured and trackable, so your jewelry arrives safely wherever you are.

Q: What is your return or exchange policy?
A: We accept returns and exchanges within [X days] of delivery for unworn items. Please note: custom or personalized pieces cannot be returned or refunded, as each one is made just for you.

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow its journey.

Jewelry Care

Q: How should I care for my jewelry?
A: Store pieces separately in a soft pouch, remove jewelry during strenuous activity, and consider professional cleaning periodically. For more tips, check our blog on jewelry care.

Q: Can emeralds or diamonds scratch or break?
A: All gemstones require care. Emeralds are naturally softer than diamonds, so gentle wear is recommended. Diamonds are hard, but still benefit from mindful handling.